Contact

Email: post@g-tex.no 

Phone: 0047 328 01 510 (we advice you to use our email for all matters in regards to returns etc. as this needs to be handled via mail)

Opening hours for Customer Service

Monday-Friday: 10 am – 4 pm
Holidays: Closed 

Please notice that we are not always able to deliver to P.O. box addresses.

We ship all orders from our warehouse outside Oslo, Norway.

Norway:

Postnord : 2 - 5 days

Price: 120 NOK

Tracking: Your order will be delivered to your nearest Postnord place of delivery, within 2 - 5 days. When your arrives you will receive a text message telling you it is ready for pick up.

Europe:

DHL express: 2 - 5 days

Price: €30

Rest of the world:

DHL express: 2 - 5 days

Price: €40

Your order will be shipped within 24 hours of receiving your order confirmation on business days (not including public holidays). As soon as your order leaves our office, you will receive a shipping confirmation by email.

Shipping information 

Return policy: 

Envelope1976 has a 14 days return policy. All garments must be returned in their original condition, with all tags attached. There are no returns for swimwear due to hygiene reasons. Make sure the parcel is securely sealed, to avoid damage. Please fill out the form in the package, and return it to our storage. Returns must be paid by customer.

We will refund your return within 14 days of its arrival, back to the same card/account you used when placing your order. 

We prefer that items are returned through our chosen return service distributor, to ensure that they are protected and insured during the entire process. However you may return the goods by any transport of your choice, but note that you will be liable in case of loss or damage.

To track your return, save the tracking ID on the return shipping label.

Claims:

All items are quality controlled and checked before they are shipped. Should you receive an item that is not in perfect condition please return the product immediately.

Please note that any claim requires that you have not used the item inappropriately and that the item is not defect due to your conduct. If the item(s) have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately. 

We encourage repairing all defects if possible. If you contact us on email (info@envelope1976.com), we can arrange for a discount if you repair the damage yourself.

In a case of a claim, we would ask you to follow these steps:

Return process: 

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your claim; please see the important information section underneath for a complete list of criteria.
   
   
2. Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely. Print and fill out the return-form sent to you by mail and put this along with the product. NB: It is important that you write down your order number, name, e-mail and reason for the return.

3. Envelope1976 will not be responsible for the return shipment to our warehouse.

5. If your return is accepted upon arrival at our distribution center, your return will be handled/refunded within 14 days from time of arrival of the item.
   
   
6. Please note that the return delivery fee will NOT be refunded. Any items that are being returned must be in perfect condition without any visible signs or damage, and must have the original label attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criteries.
   
   
7. Due to hygienic factors swimwear will not be accepted as returns.

     From Norway:

1. Place the items you want to return back in the box and/or freight bag that you received your order in, with all tags attached.
2. Fill out the returns form that you received with your order and place it inside the parcel.
3. Send this to our storage at G-Tex.

    From the EU:

1. Place the items you want to return back in the box and/or freight bag that you received your order in, with all tags attached.
2. Fill out the returns form that you received with your order and place it inside the parcel.
3. Call your local DHL and schedule a convenient time for pick-up, or drop off the parcel at your nearest DHL Access Point.

     From outside the EU:

1. Place the items you want to return back in the box and/or freight bag that you received your order in, with all tags attached.
2. Fill out the returns form that you received with your order and place it inside the parcel.
3. Stick the enclosed returns shipping label over the delivery information.
4. Fill out three copies of the proforma invoice (and hand them to UPS when they come to pick up the parcel)
5. Call your local DHL and schedule a convenient time for pick-up, or drop off the parcel at your nearest DHL Access Point.

Exchange:

Purchased items are not exchangeable into a different size and colour. Exchanges are handled in the same manner as a return (as described above).

You will have to place a new order of your desired product/size and we will ship this to you while your return/refund are being processed. Exchanges are only processed upon receipt of returned and undamaged merchandise, and are based on stock availability.